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As a market-leading digital publisher, Oxford University Press follow the recognized industry standard for recording usage: COUNTER (Counting Online Usage of NeTworked Electronic Resources). COUNTER has revised its Code of Practice with the latest release, COUNTER 4. We are currently working towards providing you with these enhanced reports. Given the diversity of our list and the COUNTER 4 release coinciding with additional work we are doing to enhance our usage statistics portal, the cut-over will be done in a phased approach with a majority of reports available during the first quarter of 2014. You will see updated information on the timeline the next time you log in to retrieve your reports.
If you would like to read about the COUNTER project or to see more information about the Release 4 reports please visit the COUNTER website –

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Customers outside North and South America

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Online Products
Oxford University Press
Great Clarendon Street
Oxford OX2 6DP
UKTel: +44 (0)1865 353705
Fax: +44 (0) 1865 353659

Customers in North and South America

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Customer Support – Online Subscriptions
Oxford University Press
198 Madison Avenue
New York, NY 10016Tel: 1 800 334 4249 ext. 6484
Fax: 1 212 726 6476